Return Policy

Returning Goods to UltimateSelfCare™

Please note that in the interests of hygiene, ITEMS cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged or used will not be eligible for a refund or replacement. All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse. Please ensure you package your return properly to prevent any damage to the items or boxes.

Please Note:
- Shipping and handling charges are not refundable.
- A credit will be issued as soon as we receive and process your return.
- Please allow up to two billing cycles for a refund to appear on your credit card statement.
- Special offers may be subject to reduction by a return/exchange or cancellation.
- In the event of product returns, refunds will be given for cash/credit used in the original purchase once the discount is applied, less any shipping, gift wrap or gift voucher costs charged on the original order.
- In the event of part of the order being returned, the value of the discount applied to that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift voucher costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.
- In the event of any returns meaning that the order no longer qualifies for the promotion advertised, UltimateSelfCare™ reserve the right to deduct the value of the offer from the refund.